Tenant Information
Your Tenancy is safe in our hands.
Permitted Payments
Before the Tenancy Starts (payable to DDM Residential ‘The Agent’)- Holding Deposit: Equivalent to 1 week’s rent
- Deposit: Equivalent to 5 weeks’ rent
- First Month’s Rent During the Tenancy (payable to the Agent)
- Changes to the Tenancy Agreement: £50.00 (inc. VAT)
- Late Payment of Rent: Interest charged at a rate of 3%
- Replacement of Lost Keys/Security Devices: From 1st June 2019, “reasonable costs” may be charged for replacing lost keys or security devices for properties in England.
- Early Termination Costs: Payment for any unpaid rent or other reasonable costs associated with early termination of the tenancy.
During the tenancy (payable to the provider) if permitted and applicable
- Utilities – gas, electricity, water
- Communications – telephone and broadband
- Installation of cable/satellite
- Subscription to cable/satellite supplier
- Television licence
- Council Tax
Other permitted payments
Any other permitted payments, not included above, under the relevant legislation including contractual damages. Further Tenancy Guidance found here – https://www.gov.uk/government/publications/tenant-fees-act-2019-guidanceApplying for a Property
Once you’ve found your ideal home, we’ll begin the administrative process, which includes credit referencing through Legal for Landlords and the Home Office Right to Rent checks. The following original documents will be requested by us and the third-party credit referencing agency:- Photo ID (passport or driving licence)
- Proof of address (e.g., bank statement or utility bill, dated within the last 3 months)
You are a tenant – what now ?
We want you to be happy in your new home. Our Tenants Guide to Letting is full of information, answers to frequently asked questions and useful telephone numbers all ensuring your tenancy runs as smooth as possible. This is free to download.Tenant Insurance
The landlord is responsible for insuring the building and fixtures. Tenants are responsible for ensuring their own belongings, as well as covering any accidental damage to the landlord’s contents, fixtures, and fittings. If you need a quote, we can refer you to an insurance provider.
Maintenance Issues – Report a fault
Do you need to report a fault or issue at the property you are renting?
Useful contacts and information
- DDM Lettings weekend Emergency helpline: 01724 870870*
- National Grid (Gas Leaks) 105 or https://www.nationalgrid.co.uk/
- Northern Powergrid (Electricity): 105 or https://www.northernpowergrid.com/
- https://england.shelter.org.uk/get_help
- https://www.citizensadvice.org.uk/housing/paying-rent/get-help-with-renting-costs/
- https://www.gov.uk/government/publications/how-to-rent-a-safe-home
DDM Lettings weekend Emergency Helpline is available outside office hours for genuine emergencies only. It is not manned 24/7. When calling the emergency number, you will be directed to voicemail. Please leave as much detail as possible, including the type of emergency, your name, full address, and contact telephone number.
Thinking about letting your property?
We know what it takes to deliver success for our clients. It’s really quite simple: it’s a combination of what we do and how we do it and we constantly strive to do things better and to go the extra mile for our clients. We are always looking strive to exceed our clients’ expectations.
Testimonials
Its been quite the journey with DDM, we were originally with another estate agent who were not very professional and then we met Liberty on a viewing, she was so professional and friendly that we decided to move over to DDM and that was nearly 2 years ago!! Liberty & Darryl had no problem selling […]
Claire Hewitt
I have recently both sold and bought a property through DDM and found them to be friendly, helpful and efficient throughout the process from valuation to completion. Thanks go to Gill for her advice about pricing to sell, I had an asking price offer within 3 days of going live, to Darryl for our chit […]
Eleanor Smith
I would like to thank the DDM team in Brigg for their excellent service. It was a long, difficult sale that was quite unique. I would like to mention Liberty and Darryl especially. They have dealt with everything so well. Every step of the journey has been done by actually speaking to all parties concerned, […]
Deborah Shacklock
We have recently completed the sale of our Mums property and would like to say how well we have been looked after by the team at DDM Brigg. Gill came to value and was very reassuring with her advice and knowledge, Liberty has gone above and beyond with her regular updates, always contactable if any […]
Peny Howland
I would like to say a massive thank you to Kate Jeffery. Buying your first home is probably one of the biggest and most daunting things you will ever experience. I didn’t have a clue of what to expect or the process involved in buying a house. However, having Kate at the helm was a […]
Traveling Wilberry
I have just sold my house through DDM residential estate agents in Barton upon Humber. From start to finish their service has been excellent. Emily and Kate were very professional throughout the process and were always on hand to answer any queries I had. A big thank you to you both.
Angela Firminger
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